Questions about kit, delivery, or an order you've already placed — talk to us directly. You'll get a person who knows the products, not a ticket queue.
Get in touch
We reply to every email within one working day. If you're writing about an existing order, include your order number — it starts with #LB.
Phone
Monday to Friday, 9:00am – 7:00pm GMT
Closed weekends and UK bank holidays
If we're on another call, leave a voicemail with your number and we'll ring back the same working day.
Post
MARC HAYDON LTD
4 Tudor Gardens
London
SW13 0JS
United Kingdom
This is also our returns address — but please email us for a returns reference first, so we can identify your parcel and refund you quickly. See Returns & Refunds.
Before you write to us
These come up most often, and the answers are already on the site:
- Where is my order? — Tracking is emailed when your order leaves the warehouse. See Shipping & Delivery.
- Can I return this? — Yes, within 14 days of delivery. See Returns & Refunds.
- Will this fit my ceiling height? — Assembled dimensions are on every product page. If you're between sizes, email us your height and floor space and we'll tell you straight.
- Do you deliver to my area? — We deliver across mainland UK. The Highlands, islands and Northern Ireland have separate rates, listed on the Shipping page.
- Is this rated for my lifts? — Maximum load and user weight are stated on every product page. If it isn't clear, ask before you order.
Company details
Lampblack is a trading name of MARC HAYDON LTD, a company registered in England and
Wales.
Company number: 11807404
Registered office: 4 Tudor Gardens, London, SW13 0JS, United Kingdom
Email: support@lampblack.co.uk
Telephone: 07451 268818
Send us a message
Use the form below and we'll come back to you within one working day. If your message is about an existing order, include your order number.