Free delivery on every order, anywhere in the UK. Everything ships from a UK warehouse — no customs charges, no import duty, no waiting weeks for something to clear.
Delivery cost
Free on all orders, to all UK addresses. No minimum spend, no surcharges, no separate charge for heavy or palletised items. The price you see on the product page is the price you pay at checkout.
We deliver to the United Kingdom only. We don't ship internationally.
How long it takes
| Stage | Time |
|---|---|
| Handling — we pick, pack and hand to the carrier | 1–2 working days |
| Delivery — carrier transit | 3–5 working days |
| Total from order to doorstep | 4–7 working days |
Working days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend start their handling time on the next working day.
Tracking your order
You'll get a dispatch confirmation email with a tracking number as soon as your order leaves the warehouse. Tracking can take a few hours to go live after the email arrives.
If tracking hasn't updated in two working days, email support@lampblack.co.uk with your order number and we'll chase the carrier.
How larger items are delivered
Racks, cages, benches and plate sets are heavy and go by pallet carrier or two-person delivery team rather than a standard parcel courier. For these:
- The carrier contacts you by phone or text to arrange a delivery slot — please give us a mobile number you actually answer.
- Someone aged 18 or over needs to be there to receive and sign for it.
- Delivery is to the kerbside or your front door. The team can't carry items upstairs or assemble them.
- Check the pallet and boxes for damage before you sign.
Make sure there's clear vehicle access. If a delivery fails because nobody is there or the vehicle can't reach the address, a re-delivery charge may apply.
If your order is late
Occasionally a delivery runs past the estimate — carrier delays, weather, a missed slot. Email us with your order number and we'll chase it.
If your order is significantly delayed you can cancel and get a full refund for anything not yet delivered. If a consignment is confirmed lost by the carrier, we'll send a replacement or refund you in full — your choice.
If your order arrives damaged
Email us within 48 hours of delivery with photographs of the damage and the packaging. We'll arrange a replacement or refund and handle the carrier claim ourselves. You won't be charged for the return of a damaged item.
Reporting quickly helps us claim against the carrier. It doesn't limit your legal rights, which are set out in our Terms & Conditions.
Missing an item?
Larger orders sometimes ship in more than one consignment and can arrive on different days. Your dispatch email will say if that's the case. If something is genuinely missing, email us with your order number and what's absent.
Changing your delivery address
Email us as soon as you can. If your order hasn't been dispatched we can usually change it. Once it's with the carrier we can't, and you'd need to arrange redirection with them directly.