Last updated: 24 June 2026
These terms set out how we sell to you, what you can expect from us, and what to do if something goes wrong. They don't affect your legal rights as a consumer.
1. Who we are
Lampblack is a trading name of MARC HAYDON LTD, a company registered in England and Wales under company number 11807404.
Registered office: 4 Tudor Gardens, London, SW13 0JS, United Kingdom.
Email: support@lampblack.co.uk
Telephone: 07451 268818
In these terms, "we", "us" and "our" mean MARC HAYDON LTD trading as Lampblack. "You" means the person placing an order through lampblack.co.uk.
2. These terms apply to consumers
We sell to consumers — people buying for personal use rather than for a business. If you are buying for a business, commercial gym, or for resale, contact us before ordering; different terms apply and consumer cancellation rights do not.
3. How the contract is formed
Placing an order is an offer to buy. We accept your offer, and the contract comes into existence, when we send you a dispatch confirmation email — not when you place the order and not when we take payment.
If we cannot accept your order, we will tell you and refund any payment in full. This might happen if an item is out of stock, if we identify a pricing or description error, or if we cannot deliver to your address.
4. Prices and payment
All prices are shown in pounds sterling and include UK VAT where applicable. Delivery charges are shown separately at checkout before you pay.
We take payment at the point you place your order. Prices can change, but a change after we have accepted your order does not affect that order.
We check prices before accepting orders. If the correct price is higher than the price shown, we will contact you before dispatch and you can confirm the order at the correct price or cancel for a full refund. We will not simply charge you the higher amount.
5. Delivery
We deliver to addresses in the United Kingdom. Delivery timescales, zones and charges are set out on our Shipping & Delivery page, which forms part of these terms.
Larger items are delivered by pallet or two-person carrier and require someone aged 18 or over to be present to receive and sign for the delivery. The carrier will contact you to arrange a delivery window.
Goods become your responsibility when they are delivered to the address you gave us. Ownership passes to you once we have received payment in full.
If delivery is delayed by something outside our control, we will tell you as soon as we can and take steps to reduce the delay. If the delay is substantial, you may cancel and receive a full refund for anything not yet delivered.
If nobody is available to receive a delivery and the goods cannot be left safely, the carrier will leave a card. If you do not rearrange delivery or collect the goods, we may charge you the reasonable costs of storage and any further delivery attempt.
6. Your right to change your mind
You have 14 days from the day you receive your goods to tell us you have changed your mind, without giving a reason. You then have a further 14 days to return them.
Full details of how to do this, who pays return postage, and how refunds are calculated are on our Returns & Refunds page.
You may handle goods as you would in a shop to check they are as expected. If you handle them beyond that and their value is reduced as a result, we may deduct that reduction from your refund. Assembling equipment, using it, or marking the floor with it goes beyond inspection.
7. If something is wrong with your goods
Under the Consumer Rights Act 2015, goods we supply must be as described, fit for purpose and of satisfactory quality. If they are not:
- Within 30 days of delivery you can reject the goods and get a full refund.
- Up to six months, you can ask for a repair or replacement. If that fails, you can claim a refund.
- After six months, you can ask for a repair or replacement, or a price reduction if a repair or replacement is not possible.
These rights are in addition to any manufacturer's guarantee and are not affected by anything else in these terms.
If goods arrive damaged, tell us within 48 hours of delivery with photographs so we can make a claim with the carrier. This helps us resolve it faster — it does not limit your legal rights.
8. Assembly, use and safe loading
Strength training equipment carries real risk if it is assembled incorrectly, loaded beyond its rated capacity, or installed in an unsuitable space. You are responsible for:
- Assembling equipment exactly as set out in the manufacturer's instructions, including tightening all fixings to the stated torque.
- Checking that your floor, ceiling height and space are suitable before you order. Assembled dimensions and weights are stated on every product page.
- Bolting down or anchoring equipment where the manufacturer specifies it.
- Never exceeding the stated maximum load or user weight.
- Inspecting equipment regularly for wear, and withdrawing it from use if damaged.
We are not responsible for injury, damage or loss arising from incorrect assembly, modification, misuse, exceeding rated capacities, or use of equipment in a way the manufacturer does not intend.
If you are unsure whether an item suits your space or your training, email us before ordering. We would rather talk you out of the wrong rack than process a return.
9. Product information and images
We photograph products ourselves and describe them as accurately as we can. Colours can appear differently between screens, and manufacturers occasionally revise specifications or finishes. Where a revision is material, we will tell you before dispatch and you may cancel for a full refund.
10. Two-year warranty
Everything we sell carries a two-year Lampblack warranty from the date of delivery, covering manufacturing defects and failures in normal use. Full terms, including what is and isn't covered, are set out on our Returns & Refunds page.
This warranty is in addition to your legal rights, not instead of them. It does not affect your rights under the Consumer Rights Act 2015, which allow you to bring a claim about faulty goods for up to six years in England, Wales and Northern Ireland, and five years from discovery in Scotland.
11. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that was not foreseeable at the time the contract was made.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the goods, or for defective products under the Consumer Protection Act 1987.
We supply goods for domestic and private use. We are not liable for loss of profit, loss of business, business interruption, or loss of business opportunity.
12. Events outside our control
We are not liable for failure or delay caused by events outside our reasonable control, including carrier failure, extreme weather, industrial action, or supply chain disruption. Where such an event occurs we will contact you as soon as possible, and you may cancel and receive a full refund for undelivered goods.
13. Complaints
Email support@lampblack.co.uk with your order number and what has gone wrong. We acknowledge complaints within one working day and aim to resolve them within five.
If we cannot resolve a complaint between us, you may be able to use an alternative dispute resolution scheme. We will tell you which scheme applies and whether we agree to use it. This does not affect your right to take court proceedings.
14. Your personal data
We handle your personal data as set out in our Privacy Policy.
15. Changes to these terms
We may update these terms. The terms that apply to your order are the ones published on this page at the time you placed it. We keep the "last updated" date above current.
16. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts as well as in England and Wales.
17. General
If any part of these terms is found to be unlawful, the rest remains in force. If we delay in enforcing any part of these terms, that does not prevent us enforcing it later. The contract is between you and us; nobody else has rights under it.