Changed your mind, or something's wrong with your order? Here's exactly what happens, what it costs, and how long it takes.
At a glance
| Situation | You have | Return postage |
|---|---|---|
| Changed your mind | 14 days from delivery to tell us, then 14 days to send it back | You pay |
| Faulty item | 30 days for a full refund; up to 6 years for repair or replacement | We pay |
| Damaged in transit | 48 hours to report with photos | We pay |
| Wrong item sent | Tell us any time after delivery | We pay |
| Never arrived | Tell us once 7 working days have passed since you ordered | N/A |
| Cancel before dispatch | Any time before you get the dispatch email | N/A |
Changed your mind
You have 14 days from the day you receive your order to tell us you want to cancel, and you don't have to give a reason. You then have a further 14 days to send the goods back.
We refund within 14 days of receiving the goods back, to the payment method you originally used. Delivery is free on all our orders, so there is no outbound delivery charge to refund — you get the full price of the goods back.
You pay the cost of returning the goods if you've simply changed your mind. You can arrange your own carrier, or ask us to book a collection and we'll charge you what it costs us — no markup.
Because a lot of what we sell is too heavy for standard post, here's what to expect:
- Parcel-sized items — accessories, belts, straps, small attachments: typically £12–£25.
- Heavy or palletised items — racks, cages, benches, plate sets: collection typically costs £90–£150 depending on your postcode and the size of the item.
We'll always quote you the exact figure before you commit to anything. If the return cost makes it not worth it for you, tell us and we'll talk through the alternatives.
None of this applies to faulty, damaged or incorrectly supplied goods — we cover those costs in full.
Condition of returned goods
You're welcome to handle and inspect goods the way you would in a shop. If you go beyond that and the value is reduced, we may deduct that reduction from your refund.
In practice, for gym equipment that means:
- Fine — unboxing, checking the finish, test-fitting parts, weighing it up in the space.
- Not fine — full assembly, drilling or anchoring, loading a bar and using it, scratched or chalked surfaces, missing fixings or manuals.
Please keep the original packaging until you're sure you're keeping the item. Heavy equipment can't be shipped safely without it, and returns without packaging may be reduced or refused.
Faulty items
If something is faulty, not as described, or not fit for purpose, your rights under the Consumer Rights Act 2015 are:
- Within 30 days — reject it and get a full refund.
- Within 6 months — a repair or replacement. If that doesn't work, a refund.
- After 6 months — a repair, replacement, or a price reduction where neither is possible.
We cover return postage on faulty items. Email us with your order number, what's wrong, and photographs where you can.
Damaged on arrival
Check the boxes or pallet before you sign. If there's visible damage, note it on the carrier's paperwork if you can, then email us within 48 hours with photographs of both the item and the packaging.
We'll send a replacement or refund you in full, and deal with the carrier ourselves. You won't pay anything.
Wrong item
Email us and we'll arrange collection of the wrong item and dispatch of the right one at no cost to you.
How to start a return
- Email support@lampblack.co.uk with your order number and the reason.
- We'll reply within one working day with a returns reference and the correct return address, or arrange a collection for larger items.
- Send the goods back, or wait for the collection we've booked.
- We inspect on arrival and refund within 14 days.
Please don't send anything back before contacting us. Returns without a reference are slower to identify and refund, and our registered office is not a returns address.
Returns address
Lampblack Returns
MARC HAYDON LTD
4 Tudor Gardens
London
SW13 0JS
United Kingdom
Email us for a returns reference before sending anything back. Large or palletised items may be collected from you instead — we'll confirm when you contact us.
Refunds
Refunds go back to the original payment method. Once we've processed it, your bank or card provider typically takes 3–5 working days to show the money in your account. We can't speed that part up.
We'll email you when the refund has been issued.
Cancelling before dispatch
Email us as soon as you can. If your order hasn't left the warehouse we'll cancel it and refund you in full straight away. If it's already gone, treat it as a change-of-mind return once it arrives.
Items we can't accept back
- Items custom-made or personalised to your specification.
- Items that have been assembled, drilled, anchored or used for training.
- Hygiene items where the seal has been broken, such as mouthguards and grip aids.
None of this affects your rights if an item is faulty.
Two-year warranty
Everything we sell carries a two-year Lampblack warranty from the date of delivery, covering manufacturing defects and failures in normal use — welds, frame integrity, finish failure, and faulty components.
If something fails within two years, email us with your order number, a description and photographs. We'll repair it, replace the part, replace the item, or refund you, depending on what makes sense. We cover the cost of collection and redelivery on a valid warranty claim.
What the warranty doesn't cover
- Normal wear — knurling wearing smooth, paint marking where plates load, upholstery compressing with use.
- Surface rust caused by damp storage, outdoor use, or sweat left on bare steel.
- Damage from incorrect assembly, modification, or fixings not tightened as instructed.
- Loading beyond the stated maximum capacity.
- Commercial or club use, unless the product page states the item is rated for it.
- Accidental damage, including dropping loaded bars outside a designated drop zone.
This warranty is in addition to your legal rights, not instead of them. Under the Consumer Rights Act 2015 you can bring a claim about faulty goods for up to six years in England, Wales and Northern Ireland, and five years from discovery in Scotland. Nothing in this warranty limits that.
Complaints
If you're unhappy with how a return has been handled, email support@lampblack.co.uk or call 07451 268818. We acknowledge complaints within one working day and aim to resolve them within five.